Shipping Policy:

We Dispatch your orders within 24-48 hours of receiving all your customization details and design approvals (Wherever Required ).

Dispatch time depends upon the product which you have ordered. Some products are dispatched same day and some may take up to 2 days. you can confirm from our customer support about the Estimated delivery time for the product you need.

After Dispatch Estimated Delivery time for Various Zones are as follows :

• Delhi/NCR: 1-2 Days
• Metro Cities: 2-3 days
• Rest of India (Except J&K, Nort Eastern states, Andaman & Nicobar islands ) : 4-6 Days
• J&K , Nort Eastern states , Andaman & Nicobar islands : 5-7 Days

Return and Refund Policy:

We at Huppme, strive to provide the best possible experience while you shop with us online. While there is no option to return orders as the gifts are customized according to your specific needs, however, if you are not satisfied with your purchase, complete assistance will be given to you regarding the same.

If you receive a Damaged or Wrong product we send you another shipment within 48 hours.

Cancellation Policy:

In order to get your order delivered to you soon, we prepare the orders the same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our team to cancel your order. However, the cancellation of orders will be done only if they are respected to below-listed terms and conditions:

• You can cancel your orders within one hour of booking the same order. You are requested to immediately email [email protected] or call/whatsapp +91-7065579903 along with your order number for any cancellations to be made.

Your orders can also be cancelled if Huppme team finds your payments have not been received. Check below for further details:

• Non receipt of Payment- In case the payment for the order is not made huppme will automatically cancel the order. An email notification is sent to you when we cancel the order.

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FAQ

For specific queries, please read the FAQs below.

1. Can I change the product after I have placed an order?

You can change your product within 1 hour, please contact [email protected] or call +91-7065579903.

2. Can I modify my order after placing it?

You cannot make any changes to the after placing the order only until it is not processed or dispatched. For such requests, please get in touch with our team immediately along with your order number. write to [email protected] or call at +91-7065579903

3. When will I receive my refund for a cancelled order?

Electronic transfer to your account within 7 working days.

4. What if I receive a product in damaged condition?

In case you receive a product in damaged condition, you have to inform our team at +91 7065579903 immediately for further procedure. Depending upon the product, the decision will be taken by our team regarding it.  Team huppme has the right to take the final decision.

5. Why my order was undelivered and returned to warehouse?

Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available. In this case, you will not receive any refund; however, we will re-ship your order.

6. What if my order is undelivered?

If your product remains undelivered, you can register your complain with our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then huppme.com will not be responsible for it and will not make any refund credits to your account.

7. What happens with my private data which I provide for customized gifts?

 All of the pictures/text that you share with our team for customized gifts are deleted after your order is delivered. Also,we don’t share your photos or products on any social media without your consent.

For any other queries, all you need is to drop an email at [email protected] or call at +91-7065579903

Last Revised on 25th July, 2024